YM Partner1.6.1
Publisher Description
Delightful customer relationships are built on rich conversational experiences.
Yellow messenger brings *YM Partner* for agents to reduce query resolution time by responding and addressing queries in a matter of seconds.
Our innovative automated live chat technology seamlessly bridges the gap between traditional and modern communication channels, while driving agent productivity, automating L1 queries, and providing better interactions through voice and video calling features.
Use YM Partner to:
* Communicate with your customers and serve them round the clock.
* Handle L1 L2 queries like a boss.
* Collaborate with teammates to address queries.
* Provide better interactions through voice and video calling features.
* Empower agents with access to the information.
* Get instant feedback from your customers.
* AI Agent Workflows to automate agent actions.
* Push Notifications for when you are on a break, so you don't miss any tickets.
Stop by and learn more at: https://yellowmessenger.com
About YM Partner
The company that develops YM Partner is Yellow Messenger Platform. The latest version released by its developer is 1.6.1.
To install YM Partner on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2021-10-20 and was downloaded 5 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the YM Partner as malware as malware if the download link to com.yellowmessenger.supportagent is broken.
How to install YM Partner on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the YM Partner is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by YM Partner will be shown. Click on Accept to continue the process.
- YM Partner will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version 1.6.1
posted on 2021-10-20
- Bug fixes
- UX improvement
version 1.6.0
posted on 2021-09-15
- Bug fixes
version 1.5.0
posted on 2021-07-15
- Link highlighting - Messages containing links are now highlighted and are tappable
- Fixed the issue where agent actions were not working for some users
- Bug fixes
version 1.4.0
posted on 2021-06-17
Enhancements:
- Added logic for switching subscription.
- Added support for V2 bots.
- Bugfixes
version 1.3.2
posted on 2021-05-12
HOTFIX: NPE issue fix.
version 1.3.1
posted on 2021-05-07
HOTFIX: frequent disconnection from server.
version 1.3.0
posted on 2021-05-02
Enhancements:
- Showing dialog prompt for incoming video calls.
- Bugfix: bot selection page issue fixed
version 1.2.0
posted on 2021-04-12
Enhancements:
- Added support for Two Factor Authentication
- XMPP Plugin updated
version 1.0.8
posted on 2021-02-11
- UI support for Quick-Replies and Cards.
Bug Fixes:
- Messages being sent multiple times.
- Display name instead of username in "assigned to" section.
- Fixed app crashes when opening ticket info of queued tickets.
version 1.0.7
posted on 2021-01-22
### Feature Updates
1. Enhanced Sign-Off functionality.
2. Added Network Connectivity responsiveness.
3. Collaboration on tickets.
4. Added video calling.
### Bug Fixes
1. Notification issues.
2. UI Improvements.
